Privacy Policy

At Infinio (“we”, “our”, “us”), accessible from theinfinio.com, we are committed to protecting your personal information and your right to privacy.

Information We Collect

We may collect the following types of data:

  • Personal Information: Name, phone number, email, billing and shipping address.
  • Order Information: Products purchased, payment method (we do not store card details).
  • Technical Data: IP address, device information, browser details, cookies.
  • Communication Data: Messages via email, WhatsApp, contact forms, or social media.
How We Use Your Information

Your information helps us:

  • Process and deliver your orders
  • Provide updates about your order
  • Improve website functionality and user experience
  • Offer customer support
  • Send promotional emails (only if you opt-in)
Sharing of Information

We do not sell or rent your personal information.
We may share limited data with:

  • Secure payment gateways
  • Verified courier partners
  • Analytics and marketing service providers
Data Security

We maintain high-level technical and administrative security measures.
However, no online transmission is fully secure, and we cannot guarantee absolute protection.

Your Rights

You may request:

  • Access to your personal data
  • Correction of incorrect or incomplete information
  • Deletion of your data (subject to legal requirements)

To request, contact: support@theinfinio.com

Shipping Policy

Order Processing

  • Orders are processed within 1–3 business days.
  • Custom orders may require additional time (2–5 days).
Delivery Time
  • Standard delivery across India: 3–7 business days.
  • Remote areas may take slightly longer.
Shipping Charges
  • Free shipping for orders above ₹2500.
  • For other orders, a fixed shipping fee of ₹100 (within Maharashtra) and ₹200 (outside Maharashtra) applies.
Tracking Your Order

A tracking link is sent via email/SMS/WhatsApp once the product is dispatched.

Delays

Infinio is not liable for shipping delays caused by:

  • Pandemic restrictions
  • Weather conditions
  • Courier delays
  • Incorrect delivery information

Return & Refund Policy

We want you to love your experience with Infinio. If something isn’t right, please review our return policy below.

Return Eligibility

Returns are accepted if:

  • You received a damaged or defective product
  • A wrong product was delivered
  • Size exchange is required (optional — depends on your business rule)

Return requests must be submitted within 7 days of delivery.

Conditions for Return

Returned items must be:

  • Unused and unwashed
  • In original packaging
  • With all original tags attached
Non-Returnable Items
  • Used or washed products
  • Customized or personalized designs
  • Discounted or clearance sale items
Refund Policy

Once approved, refunds will be processed via:

  • Original payment method
  • Or Infinio store credit

Refunds take 5–10 business days to reflect.

Exchanges

Size or color exchanges may be possible based on stock availability.

Cancellation Policy

Customer Cancellation
  • Orders may be cancelled within 2 hours of purchase, provided they have not been shipped.
  • Post-dispatch, cancellations are not possible.
Order Cancellation by Infinio

We may cancel orders if:

  • The product goes out of stock
  • Payment is not completed
  • Address is invalid or unreachable

In such cases, a full refund will be issued.

Terms & Conditions

General

By using theinfinio.com, you agree to the terms below.

Product Display

We strive for accuracy, but actual product colors may slightly vary due to device screens and lighting.

Pricing

Prices can be updated at any time without prior notice.

Payments

We accept secure online payments.
Infinio does not store your card or banking details.

Intellectual Property

All designs, logos, images, and content on this website belong to Infinio.
Unauthorized copying or use is strictly prohibited.

Limitation of Liability

Infinio is not responsible for:

  • Courier delays
  • Loss or damage due to incorrect address
  • Product misuse after delivery
Governing Law

All policies comply with applicable laws of India.

Contact Information

For support or policy-related concerns:

Infinio
📧 Email: support@theinfinio.com
🌐 Website: theinfinio.com

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